Pettyjohn’s Cleaning Infectious Disease Preparedness and Response Plan

Our top priority at Pettyjohn’s is the safety and the well-being of our clients and our team members. Since the onset of COVID-19, we’ve followed the guidance of federal, state, and local authorities to curb the spread of the infection. 

Pettyjohn’s will continue to provide in-plant rug washing and upholstery cleaning services, as well as select in-home services to our clients during this time. 

We have provided our technicians and office staff with an Infectious Disease Preparedness and Response Plan along with necessary training to ensure that the proper safety measures and sanitation procedures are always being followed. Our process of cleaning, which can include the use of very hot water and detergent, helps to inactivate viruses and bacteria and sanitize all surfaces we clean.  

The president of Pettyjohn’s is in full support of our team making the best choices for their own health and the health of their families. We will only send technicians to your home if we are confident of their well-being and prevention preparedness. 

What to Expect At Your Curbside Service Rug Drop-Off 

According to the CDC, the coronavirus (COVID-19) is thought to spread mainly from person-to-person contact or interaction. To ensure the safety of our customers and employees, we’re taking the following precautions: 

  1. Please call our office at 919-556-4641 to confirm your account details prior to arrival. This will facilitate and expedite the drop-off process. 
  2. When you arrive at our facility, Honk to let us know you’re here. We will come out to greet you, socially distanced and with a mask on. (We promise we don’t think you’re rude for honking!) 
  3. If you’re dropping off rugs, we will unload them from your vehicle. *If you have a major concern with your rug, we can unroll it and review it with you, while you are here. Otherwise, an estimate will be provided via email and approval will be required before we begin any work. 
  4. If you’re picking up rugs, please call ahead to pay via credit card or have a check ready. 
  5. All paperwork, including invoices and other materials, will be sent in a digital format via email 

What to Expect During Your In-Home Service Appointment 

According to the CDC, the coronavirus (COVID-19) is thought to spread mainly from person-to-person contact or interaction. To ensure the safety of our customers and employees, we’re taking the following precautions: 

  1. When our technician arrives, he/she will not shake hands or make physical contact with anyone in your home. We ask that you follow CDC recommendations and maintain 6 feet between yourself and our technician. 
  2. Our technicians will wear disposable gloves and shoe covers while in your home. Gloves and Shoe Covers will be replaced after every appointment. 
  3. Our technician will wash their hands as needed.  
  4. Tools used for cleaning are rinsed with water in excess of 200 degrees after every use or wiped with a disinfectant between appointments. 
  5. All paperwork, including invoices and other materials, will be sent in a digital format via emailPlease be sure to provide your technician with a valid email address. 

Additional Sanitization Measures in our Office 

Our entire staff will also be following CDC and OSHA recommended cleaning & sanitization protocols on all “High Touch” surfaces in our office building and vehicles, including: 

  • Using disinfectant on tables, desks, countertops, doorknobs, light switches, handles, phones, keyboards, toilets, faucets, and sinks twice a day. 
  • AS OF NOW, we will be offering curb side service for clients dropping off and picking up items to be cleaned. Simply honk your horn when you pull into our back parking lot and a team member will come out to assist you. 
  • We will be implementing additional cleaning protocols that may not be listed on this document as CDC and OSHA sources update their recommendations.  
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